Frequently Asked Questions
Find answers to common questions about your shopping experience
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress.
What sizes do you offer?
We offer a comprehensive range of sizes including Petite, Tall, and Plus sizes to ensure the perfect fit for every woman.
Can I change or cancel my order?
To ensure fast delivery, we process orders immediately. Please contact customer service within 30 minutes of placement for any modifications.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states, P.O. boxes, and U.S. territories. International shipping is not available at this time.
How do I use a promotion code?
Enter your valid promo code in the 'Discount Code' field during checkout and click 'Apply' to see your updated total.
Are in-store returns accepted?
Yes, items purchased online can be returned to any New York & Company retail location with a valid packing slip or invoice.